Shipping, Returns & After-Sales
What happens after production — and what to do if something isn't right.
Shipping
Goods are packed for export and shipped from Foshan, Guangdong. For custom orders there is no minimum order quantity; sampling takes about 15 days and delivery takes 30–60 days depending on your requirements. Shipping terms and port are confirmed in each quotation and proforma invoice.
Buying items from other factories as well? Our sister company XZH Trading can consolidate goods from several suppliers into one container and ship them together with your order.
When we accept returns or replacements
Not as ordered
Items that do not match the confirmed order.
Transport damage
Damage occurring in transit, documented on receipt.
Quality defects
Manufacturing defects covered by warranty.
Please report issues promptly after receiving the goods; the reporting window is stated in your order agreement.
Process
- Send order no. + photos/video
- We confirm the issue
- Replacement, repair or refund
Costs
Where the issue is our responsibility, we cover the remedy costs. Costs arising from buyer-side changes or misuse are explained case by case.
Installation & after-sales support
- Remote installation guidance
- Installation drawings and videos
- Local installer partners — availability by market on request
Contact: xzhfurniture@outlook.com · WhatsApp +86 150 9988 5586