Quality & Warranty
Clear checks before shipment, and a clear process if something goes wrong.
Quality control stages
1. Incoming materials
Boards, hardware and finishes inspected on arrival.
2. In-process
Checks during cutting, edging, finishing and assembly.
3. Final inspection
Dimensions, function and appearance checked before packing.
4. Packing
Packaging checked for export transport.
Third-party test reports for boards (formaldehyde emission), PU finishes (EU RoHS), water-based adhesive, quartz stone and drawer runners — mostly obtained by our suppliers — are shown on our Certifications & Test Reports page.
Warranty
| Coverage | Structure, hardware and functional defects under normal use |
|---|---|
| Warranty period | Stated in your quotation / PI |
| Starts from | As stated in your contract |
| Custom products | Assessed against the signed drawings and approved samples |
Not covered
- Damage caused by misuse, accidents or improper installation
- Normal wear and tear
- Modifications not approved by us
Responsibility for replacement parts, freight and installation costs is set out in each order agreement.
How to make a claim
- Email xzhfurniture@outlook.com with your order / PI number.
- Attach photos or video of the issue and the carton labels.
- We review and confirm the solution: replacement parts, repair or other agreed remedy.
Please report issues as soon as possible after receiving the goods.