Shipping, Returns & After-Sales

What happens after production — and what to do if something isn't right.

Shipping

Goods are packed for export and shipped from Foshan, Guangdong. Shipping terms, port and lead time are confirmed in each quotation and proforma invoice.

When we accept returns or replacements

Not as ordered

Items that do not match the confirmed order.

Transport damage

Damage occurring in transit, documented on receipt.

Quality defects

Manufacturing defects covered by warranty.

Please report issues promptly after receiving the goods; the reporting window is stated in your order agreement.

Process

  1. Send order no. + photos/video
  2. We confirm the issue
  3. Replacement, repair or refund

Costs

Where the issue is our responsibility, we cover the remedy costs. Costs arising from buyer-side changes or misuse are explained case by case.

Installation & after-sales support

  • Remote installation guidance
  • Installation drawings and videos
  • Local installer partners — availability by market on request

Contact: xzhfurniture@outlook.com · WhatsApp +86 150 9988 5586